The rapid availability of spare parts is a central success factor for farmers and contractors and for Pottinger it is, therefore, the basis for the best customer service
In addition to regional customer support, a modern and efficient logistics concept is the key to success. It is for this reason that Pottinger has invested not only in its manufacturing plants but also EUR14mn (US$16.5mn) in a new, modern, spare parts logistics centre.
Construction started on the new logistics centre in the summer of 2016. In Taufkirchen an der Trattnach - close to the company's Grieskirchen headquarters in Austria - a 7,000 sqm logistics centre is being built on approximately 3 hectares of ground. It started full operation in Spring 2017.
The new spare parts logistics centre is the logistics hub for dispatching consignments worldwide. It has a fully automated small parts warehouse with 31,000 bins as well as a mechanised pallet rack system with 5,500 pallets and spaces for 2,200 bulky articles. A total of around 50,000 original spares and wear parts – from the smallest gasket through to complete implement frames - are kept in stock: up to 800 customer orders will be processed every day and 3.5mn different articles dispatched every year.
"With this highly advanced logistics centre we will be setting a new standard in terms of efficient and flexible spare parts supply," says Managing Director Heinz Pöttinger: "First class parts quality and a worldwide service network now go without saying. As a result we are able to provide our customers with an optimum supply of spare parts as quickly as possible."